Book clinic appointments by phone and chat
Hello Patient's own case study says Carbon Health used its agent on after-hours lines across 81 clinics, then texted a booking link.
Done with
What they did
Hello Patient's agent (Mia) sits on phone, text and web chat against the practice's live rules. At Carbon Health the first useful step was answering every after-hours inbound call and texting a booking link, before any EHR hookup. The agent stays inside scheduling. Clinical questions and upset callers go to staff with the thread attached. It never gives medical advice. Carbon Health's CEO, Kerem Ozkay, backed the rollout.
How it went
Hello Patient's own case study for Carbon Health reports 0 missed after-hours calls, 40 percent of patients who received a booking link converting to a scheduled visit, and up to 34 percent completing a visit, unlocking over 10,000 appointments a year across 81 locations. Those figures were reached before EHR integration.
Worth knowing
These numbers are the vendor's own. The public page does not quote a price. Map visit types, providers and what the agent must never book before you go live.
For a Pattaya clinic
A Pratumnak clinic that misses night calls from visitors can start with answer-plus-link, then add calendar writes. Emergencies stay with a person. Check PDPA before you keep transcripts.
Set it up
- Write visit types, hours, providers and the jobs the agent must never book.
- Connect the after-hours number first, before daytime overflow.
- Start with FAQ plus a booking link, before live calendar writes.
- Add book, reschedule and cancel once the rules are mapped.
- Hand clinical questions and upset callers to staff with the transcript.
- Review a week of after-hours logs before expanding hours.
Read the original via agentusecases.ai
Source: Alex Cohen, Hello Patient, hellopatient.com ยท Undated