Lift med spa bookings from unanswered enquiries
Eastlancers' own case for Aurielle Med Spa says monthly confirmed bookings rose from 225 to 340 after AI booking on phone, website chat and messaging.
Done with
What they did
Reception was split between guests in the room and people calling or writing. Eastlancers wired the same booking path across guest messaging, an AI receptionist on the phone, and website chat: understand the request, collect the details, write the appointment, send a clear confirm. Clinical questions stay with the spa's own staff. The vendor reports the three channels as one journey, not three products.
How it went
Eastlancers' own case says confirmed bookings rose 51.1 percent (225 to 340 a month from the same enquiry volume), inquiry-to-booking conversion rose from 25.6 percent to 38.6 percent, completed visits rose from 180 to 282, and collected appointment revenue rose from $33,300 to $52,170. Phone bookings rose from 96 to 151, including 63 from calls while reception was unavailable.
Worth knowing
Vendor numbers. Revenue is collected payments before treatment cost and fees, not profit. The page says those recovered bookings are already inside the 340, not extra.
For a Pattaya spa or massage shop
A Second Road oil shop that misses rings while a therapist is on the table can start with after-hours book on the phone line, then add chat. Keep medical questions with a person.
Set it up
- Map services, duration and what the agent must never book.
- Connect the after-hours number first.
- Add website chat against the same calendar.
- Read back date, time and service before writing the slot.
- Hand clinical questions to staff with the transcript.
Source: Aaliyah Hartley / Eastlancers, Eastlancers ยท Undated